How We Support Our Contractors: NCFI Geotechnical Technical Support

At NCFI Geotechnical we take pride in more than just our products—we take pride in the partnerships we build. From rigorously tested polyurethane systems to a dedicated technical support team, we’re committed to helping contractors complete projects safely, efficiently, and effectively. Our support doesn’t end after the sale; it continues through every phase of the job, ensuring contractors have the guidance and expertise they need on site and beyond.
But what does that support actually look like in practice? In this article, we’ll break down the technical support services we provide and how our team helps contractors succeed in the field.

Equipment Training, Support, and Material Handling

To ensure successful polyurethane application, NCFI provides comprehensive support across equipment operation and processing. Our team offers training on spray and injection equipment, including startup, maintenance, and troubleshooting, along with tailored recommendations to optimize performance. We also provide best practices for safe material handling and PPE to maintain safety and material integrity.

Application Specifications and Consulting, Product Selection

Sometimes jobs have their own unique conditions, and in those times we can be an excellent resource for product selection and design approach. Selecting the right polyurethane system starts with understanding project requirements and material performance. NCFI provides detailed technical data—such as density, rise time, gel time, and compressive strength—and helps contractors interpret these values to choose the most effective solution. Our team reviews site-specific conditions, including soil type and injection method, to recommend products that meet performance goals and ensure application success.

Equipment Troubleshooting

Technology has transformed the way geotechnical work gets done—but even the best equipment can run into issues from time to time. When that happens, our team is here to help.
Whether the challenge involves your primary equipment or ancillary systems, NCFI’s Technical Services department provides expert troubleshooting to get you back on track. Our Technical Service Managers are available to assist in person or by phone, from both locations.
We provide guidance for a range of equipment, including:

• PMC and Graco proportioners
• Single-component pumps
• Grouting accessories and parts
• Guns and spray equipment
• Air compressors and air systems
• Generators and air dryers
• Drum and diaphragm pumps
• Rig electrical systems

New Equipment and Parts Supply

NCFI Geotechnical offers a full range of equipment and parts to support geotechnical polyurethane applications. From proportioners and guns to pumps and ancillary accessories, we help contractors source the tools they need to build out or upgrade their rigs. Our team can assist with new rig setups or help source replacement parts to keep your operation running smoothly.

Polyurethane Technical Documentation

NCFI provides contractors with comprehensive documentation to support safe, informed, and effective use of polyurethane systems. This includes technical data sheets and processing guidelines, as well as Product Stewardship Manuals covering safety, handling, and application. Our resources are designed to promote quality control, regulatory compliance, and confidence on the job.

Geotechnical Courses

In addition to our technical support services, we offer educational programs for contractors. Our geotechnical courses educate contractors with both classes and hands on demonstrations, offering knowledge like cutting-edge application techniques, equipment maintenance, polyurethane behavior, injection design, various applications, and single and dual component systems. This is a comprehensive experience that aims to give contractors the knowledge they need to go out into the field and do the best job possible.

At NCFI Geotechnical, our technical services go far beyond supplying polyurethane products—we provide the support, training, and expertise contractors need to succeed. From product selection and processing recommendations to equipment troubleshooting, we’re committed to being a trusted partner in the field. Whether you’re new to polyurethane injection or expanding your capabilities, our team is here to help every step of the way.